CPI Selection Jobs
Customer Service Manager / Customer Service Team Leader x 2 £27,000 plus attractive benefits
Based from their UK head office in the centre of Bracknell, Berks.
I am working with a global business that operate in over 10 countries worldwide who have experienced year on year growth and remain at the top of their game in providing a crucial and need to have service within their portfolio of products.
They are looking for a number of experienced Customer Service Managers / Customer Service Team Leaders to join their division. Working alongside and supporting the New business and Account Management teams you will manage a crucial team who are tasked with delivering exceptional levels of customer service, client retention and ensuring that client satisfaction is priority.
Managing a daily workforce of customer service executives
Ensuring KPI and service levels are met on a daily/weekly/monthly basis
Driving best standards
Extensive client liaison and at times attending client site
Ensuring reporting activity is accurate and up to date at all times
Monitoring development and carrying out team appraisals
A background within a B2B Commercial Customer Service environment
Proven Team Leader / Supervisory / Management experience
Sound knowledge of working with reporting systems
Knowledge of office packages with a particular strength in Excel/Spreadsheets
Solid experience in coaching, developing and mentoring a team
This is a huge and exciting opportunity to develop and grow with a global business. They can boast a client base of some of the world’s largest brands and household names.
Our client is a successful US marketing leader organisation working within production / manufacturing in the pharmaceutical sector with exciting growth plans through EMEA.
As a global market leader, they specialise in a sector that offers refreshingly genuine long-term job security coupled with a complete 360 Sales role with fantastic training on offer. Plenty of career progression and genuine autonomy (with some travel, if of interest) on offer within a genuine 'family-like' team environment.
A fantastic international team environment awaits, our client is interested in both experienced Sales Executives / Account Executives (previous experience working within industrial, pharmaceutical or engineering sectors particularly welcome)looking for a change of industry and have also employed bright graduate calibre candidates with Tele-marketing or Tele-Sales experience looking to be more involved in the complete sales cycle.
The opportunity will include
Identifying, prospecting and converting new prospects through Internal Sales.
Account management and developing existing and long-term client relationships
Negotiating at all levels, this role will involve some buying as well as sales
Some Face-to-face meetings and travel (events, exhibitions) for account management and closing deals both in the UK and Europe
Skills and Experienced Required
Excellent communication skills and a proven track record of influencing decision makers from any industry
An interest or experience in the industrial / pharmaceutical sector
Two opportunities on offer firstly a new business hunting approach for the Business Development Executive and secondly a more Account Management position for the Account Executive working with and maximising existing accounts.
The Business Development Executive role would be to develop an exciting new division specifically, semi-conductors therefore any previous sales experience and knowledge of the Electronics sector and specifically semi-conductors would be advantageous.
As this a global organisation with exciting growth plans throughout EMEA any bi-lingual Italian or French speaking professionals would be required.
The current team currently live in Twyford, Maidenhead, Slough, Reading, Bracknell (free car-parking on offer) or a 10 minute walk from the train station or easily commutable from Wargrave, Charvil, Ruscombe, Hurst
If you are looking for a new challenge as an Internal Account Manager / Account Executive / Business Development Executive / Inside Sales Executive with an easy commute of Maidenhead, Bracknell, Reading or even more ideally Twyford, apply today to avoid disappointment
CPI Selection Jobs
Customer Service Executive / Customer Service Advisor High Wycombe based business - £18,000 - £19,000 Salary including performance related bonus and benefits. I am working with a nationally recognised business within the critical healthcare sector who are looking for a number of Customer Service professionals to join their team. Based from their UK head office in High Wycombe I am looking for candidates who are familiar with spending time on the phone, building lasting relationships and recognising the opportunities to add value to both their customers and the business. Candidates who have experience of upselling / Cross selling their services will have a distinct advantage of being offered an immediate interview. Desired Skills and experience required: * Proven telephone based Customer Service experience * Ability to build lasting client relationships * Recognise opportunities to upsell without an aggressive approach * Ability to listen comprehensively to customer needs * Proven experience of working with CRM / Database systems * A natural and calm way to influence your customers This is both an inbound and outbound telephone based position, You will have your own portfolio of clients that each will have their own specific need to the products they use, you will work to set targets, call targets & KPI's on a daily, weekly and monthly basis. Full training on systems, services and products will be given to all new starters. Candidates must be open to learning about product features & benefits. This is a great opportunity to transfer your skills into a calm, positive and driven environment.
CPI Selection Jobs
Over the past year Recruit Zone has gone from strength to strength and we have very exciting growth plans. As a result, we now have a very exciting opportunity for a New Business Inside Sales Executive to join our team.The New Business Inside Sales Executive RoleNew business sales via outbound callingProspecting new business clientsBecome trusted advisor to clients by understanding their business growth plansDeliver highest level of professionalism Be proactive in commercial activity to develop and exploit all new revenue streamsSell media solutions to a selection of clients both over the phone and face-to-face where necessaryThe media sales industry is a dynamic and competitive environment. This opportunity is selling recruitment advertising solutions to customers throughout the UK. You will be responsible for maximising revenues and business from new clients. Secure strategic insight into new clients to drive strategy and tactical plans to ensure future gains of advertising budgets.New Business Inside Sales Executive Knowledge & Experience Proven experience of complete media telesalesExperience of commercial sales environmentAbility to reach targeted effective calls per week and maximise and deliver target revenuesExperience of generating new business streams within an advertising environmentNew Business Inside Sales Executive AttitudesTarget driven, results focusedStrong communication skillsHigh standard of oral and written communication skillsOrganisedApproachable and professionalDemonstrate persuasive and influential skills on calls