CPI Selection Jobs
Night Porter – 4* Hotel
Competitive salary plus company benefits
Combination of shifts 3 or 4 shifts per week rota system
Full time contract
Who are we?
This fabulous Hotel has been opened since the mid 2000’s and is a modern sleek style Art Deco inspired building with bedrooms and conference suites offering state of the art facilities located in Surrey. The 2 AA Rosette restaurant bar and grill and bar are contemporary with the highest quality throughout delivering a great experience for our guests. The hotel offers a luxurious spa and is the upper end of the four-star category and appeals to both the local corporate and leisure guests. Being part of the team, you will be given a good understanding of our brand vision, which, along with the rest of the team, you will ‘make it happen’ through our values and behaviours for each other, our guests and owners.
What’s the summary?
To take control and responsibility for the smooth and efficient operation of the hotel at night, acting as communicator between the night team and other departments of the hotel, ensuring facilities are maintained to the highest standards.
To be a point of contact for guests in the event of query and to reach an outcome that all parties are happy with. Ensure all guests needs are met and dealt with professionally and appropriately in accordance with the values and standards of the hotel.
What will I be doing?
To ensure security checks are done in the internal and external parts of the hotel.
Meet and greet in a warm and friendly manner, interact with the guests in a professional and courteous manner which reflects high level of hospitality and personal service.
To maintain excellent working relationships and communication with colleagues in the Night team and other departments in the hotel.
To ensure a smooth night operation.
To ensure that the front desk operates effectively, and the appearance of the reception creates a professional impression to guests and employees.
To oversee night cleaning member of the team
Check in and check out hotel guests
To serve drinks and food out of hours
To create a team environment which, promotes good employee morale and ensures a high level of commitment and pride in the hotel.
Work flexibly and lead by example
Understand your role and responsibilities in the event of an emergency.
To have excellent personal presentation and adhere to the hotel standards of appearance at all times.
To have a good knowledge about the area and the environment.
To conduct the handover briefings between shifts and ensure all necessary information is handed to the next shift in order to maintain a smooth operation.
Liaise between all departments to ensure guest experiences a high level of hospitality and to ensure their needs are met.
Understand your role and responsibilities in terms of hotel health& safety policy.
To ensure that all bills are sent to guest bedrooms with an express check out envelope.
To ensure that the guest experience a memorable stay.
To ensure the guest details / history are accurately maintained by which individual needs are recognized and adds value to the guest experience.
To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.
To be fully conversant with hotel policy on Fire & Evacuation, Security procedures and Health & Safety policy.
To ensure guests requests are always accommodated and followed up (Wake up calls, Newspaper, Taxi bookings etc)
To check the opening house count and establish rate to be quoted during the day with the reservations manager and the senior guest services executive.
To create and take advantage of sales opportunities in order to maximize hotel revenue.
To be fully aware of the hotel facilities and promote them whenever possible.
To be aware of all necessary front of house controls to ensure revenue is accurately posted and collected.
To follow cash handling, PDQ and credit procedures and deal with any discrepancies.
To accurately post charges to guests accounts on the system.
To be responsible for the night banking.
To review credit report and take appropriate action to resolve all problems.
Am I the right person?
The ideal Night Porter will have previous Hotel or security experience who can handle the responsibility of being in control of a large property.
The successful candidate will be very professional and motivated at all times, will take the role seriously and be highly customer focused. Will have good communication skills and take pride in their appearance at all times as will be the face of the hotel to all customers each evening.
You will be part of a team so if you are a team player you are the one we are looking for.
If you live in or around these following areas:
Weybridge | Shepperton | Byfleet | Chertsey | Leatherhead | Woking | Esher | Epsom | Sunningdale | Egham | Cobham | Oxshott | Chessington
CPI Selection Jobs
Full time position, circa £32K per annum, depending on experience.
Company phone and laptop supplied
My client is looking for a new Hotel Sales Manager to come in and ramp up their new business activity. The Sales Manager will come from the hotel world already, possibly already an established M&E Sales Executive, Deputy Sales Manager, Conference and Events Sales Executive or even a Hotel Sales Manager looking for a change of Hotel group or scenery?
The Hotel is a very busy property, room driven and already has an established client base which needs nurturing, maintaining and growing. The hotel itself has only been in place for a few years but is part of a global, well established group. Small M&E outfit but very much room driven and in a prime, exciting and busy part of London. The hotel is very modern, clean, offers great first impressions to guests and clients and has a well-focused management team.
General Scope and Purpose
To drive revenue by effectively selling all aspects of the hotel within the local and national market place. To ensure share and profitability of target accounts and secure new business across all market segments, by researching and targeting business in competitor hotels and venues, both locally and nationally.
Who are we looking for?
The successful applicant for this role will have excellent communication and presentation skills. Existing hotel sales manager experience is preferred. Knowledge of UK account/corporate and agency markets. Strong customer and relationship management skills with the ability to negotiate. Knowledge of revenue management and strong organisational skills. Effective decision-making skills, problem solving skills and ability to innovate.
Manage the hotel commercial plan
Support the preparation of the company’s annual budget in area/s of responsibility.
Work with the General Manager and Revenue team to retain and grow business
Attend and help drive quarterly Strategic Business Reviews (SBRs), monthly Hotel Strategy meetings and RevMax meetings.
Driving and Managing Sales
The responsibility for driving and delivering the agreed strategies in line with the commercial plan.
Actively seek/identify, secure and contract new and repeat business for all areas of the business, across all market segments, with a particular emphasis on corporate bedroom bookers, events, conferences, meetings and leisure group segments.
Establish, build and manage relationships with the Key Account Directors/Managers to maximise revenue opportunities from key national accounts who have requirements in the area.
Become fully conversant with all sales initiatives and tools, so as to utilise and build them into the commercial plan to maximize the benefits to the hotel.
Research potential new accounts, conduct telesales calls, plan appointments and carry out weekly face to face sales calls in line with agreed targets.
Prepare account development plans to ensure maximum share from each account and agency.
Identify and secure appropriate group, tour operator and wholesale business by working with IHR’s Partnership Manager and Revenue team to help drive revenue, particularly over shoulder periods.
Plan and execute sales trips to major market areas.
Attend major travel functions and exhibitions to promote sales for the hotel.
Support the hotel General Manager and IHR’s marketing team to ensure effective data capture and database management processes and systems are in place for the hotel.
Identify and target local leisure attractions to develop mutually beneficial affiliations and partnerships.
Maintain extensive market and product knowledge and work with hotel on adapting products and services to match client requirements and business trends.
Person we need
The candidate MUST have experience within a proactive sales environment.
Experience and a successful track record of sales management in a leisure, hotel or large conference venue.
Strong commercial outlook – sales and revenue driven.
Strong presentation and influencing skills.
A willingness to travel throughout the UK (presenting to prospective partner organisations, meeting and entertaining clients, attending trade fairs/shows).
Remain focused at all times and able to prioritise, work under pressure and meet deadlines.
Driven and determined to achieve results.
Highly motivated and enthusiastic and good team player.
Ability to work in the UK
The successful candidate will come from these roles ideally;
Hotel Sales Manager | Meeting and Events Sales Manager | Meeting and Events Sales Executive | C&E Events Manager | Senior Sales Manager | Senior M&E Events Manager | Deputy Hotel Sales Manager | Senior Sales Executive | Sales Executive | Conference Sales Executive
Contract Type: Full time and permanent, working any 5 days out of 7 on a shift work basis
Would you like to work for Sunday Times Top 100 companies?
Are you an enthusiastic hospitality professional looking for a new opportunity with great employee benefits and personal development opportunities? We want a friendly, passionate and professional Junior Operations Manager to work with the Training Centre Management team who will provide 1st class customer service and meeting standards set by all whom work there.
Junior Operations Manager – About the role
The Junior Operations Manager will be tasked to organise and oversee the day to day operation of the busy training centre, ensuring outstanding customer service is being provided at all times and that venues trainers are provided with VIP service. This role will be supporting the Operations Manager to train, develop and offer motivation to the teams.
Junior Operations Manager - Essential Skills
Excellent customer care and communication skills in a quality hotel or banqueting centre
Management experience and motivational leadership
Ability to train, explain and motivate team members
Excellent knowledge of and ability to handle or serve all types of food, meeting food handling requirements
Excellent planning and organisational skills
Management of budget and financial awareness
Previous applicants have come from;
Hospitality Operations / Venue Operations / Leisure Operations / Hotel / Hospitality / Restaurant Operations / Operations Manager
Great role if you live in and around these areas;
St Neots / Cambridge / Bedford / Stevenage / Huntingdon / Northampton / Hitchin
CPI Selection Jobs
English speaking Market Research / English speaking Telephone Interviewer
Our client is a leading Market Research Company, with an established track record for over 20 years. They are renowned for delivering high quality market research campaigns in the UK and Worldwide.
Become part of an innovative organisation that’s combining cutting edge technology, enjoying the benefits of a fun, positive, and dynamic work environment that encourages creativity and rewards results.
We are looking to recruit articulate, highly professional, client focused, target driven who is looking for an opportunity to join a great team in a English speaking Market Research / English speaking Telephone Interviewer. The hours of work are 12.00-19.30 or 08.00-16.30 at our friendly telephone centre which is based in the Kings Cross area of London.
Your responsibilities will include:
. Completing outbound market research for clients across a range of sectors and topics
. Accurately capture respondent’s information
. Deliver Targets as required
. Data entry
To succeed you will have:
. A Professional telephone manner
. Excellent communication skills
. Enjoy meeting and talking to new people
. Excellent interpersonal skills
. Target driven
. Fluent in English
. Passionate and enthusiastic
. ‘Can do’ attitude and ‘willing to learn’
Salary, Hours and Benefits
. £7.20ph-£9.00ph + Commission
. Monday-Friday 12.00-19.30 or 08.00-16.30
. 37.5 hrs per week
Successful candidates have come from working within:
English speaking Telesales / English speaking Telephone Interviewers / English speaking Market Research / English speaking Sales / English speaking Sales Advisor / English speaking Inside Sales / English speaking Sales
The job is easily commutable from all areas of London and Greater London, Central London, North London, East London, South London and West London
If you’re interested in this English speaking Market Research role/ English speaking Telephone Interviewer role please send your CV to firstname.lastname@example.org