CPI Selection Jobs Berkshire
04 Jan, 2019
Customer Service Manager / Customer Service Team Leader x 2 £27,000 plus attractive benefits Based from their UK head office in the centre of Bracknell, Berks. I am working with a global business that operate in over 10 countries worldwide who have experienced year on year growth and remain at the top of their game in providing a crucial and need to have service within their portfolio of products. They are looking for a number of experienced Customer Service Managers / Customer Service Team Leaders to join their division. Working alongside and supporting the New business and Account Management teams you will manage a crucial team who are tasked with delivering exceptional levels of customer service, client retention and ensuring that client satisfaction is priority. Key responsibilities: Managing a daily workforce of customer service executives Ensuring KPI and service levels are met on a daily/weekly/monthly basis Driving best standards Extensive client liaison and at times attending client site Ensuring reporting activity is accurate and up to date at all times Monitoring development and carrying out team appraisals Desirable experience: A background within a B2B Commercial Customer Service environment Proven Team Leader / Supervisory / Management experience Sound knowledge of working with reporting systems Knowledge of office packages with a particular strength in Excel/Spreadsheets Solid experience in coaching, developing and mentoring a team This is a huge and exciting opportunity to develop and grow with a global business. They can boast a client base of some of the world’s largest brands and household names.