Customer Service Administrator
Location: High Wycombe
Salary: 24,000 - 26,900
About the Company: My client is a global leader in the distribution of electronic components, committed to delivering exceptional service and fostering a dynamic work environment where every team member is valued and supported.
Role Overview: They are seeking a dedicated Customer Service Administrator (CSA) to manage order entries for our strategic accounts. This role is pivotal in maintaining strong relationships with high-value customers who have a global footprint and specific ordering requirements. The CSA will collaborate closely with the local Strategic Customer Service Representative assigned to these accounts.
Key Responsibilities:
- Order and Quote Entry: Accurately process customer orders and quotes, ensuring all data is entered correctly into the system.
- Customer Correspondence: Communicate with customers via email to address discrepancies and resolve order entry holds promptly.
- Process Management: Familiarize yourself with the specific order processes for each strategic customer to ensure compliance and efficiency.
- Data Handling: Work with spreadsheets and other data management tools to maintain accurate records.
- Issue Resolution: Identify and address any discrepancies or issues in order processing, ensuring customer satisfaction.
Skills and Qualifications:
- Educational Background: Good GCSEs/A levels. Candidates from retail backgrounds looking to transition into office roles are encouraged to apply.
- Attention to Detail: High level of accuracy and focus, especially when performing repetitive tasks and working with data.
- Team Player: Ability to collaborate effectively within a team environment.
- Time Management: Strong organizational skills to manage multiple tasks and meet deadlines.
- Communication Skills: Proficient in written communication, with experience in email correspondence.
- Technical Proficiency: Familiarity with spreadsheet software and data entry processes.
Additional Information:
- This role involves email correspondence only; no telephone communication is required.
- Candidates with initial work experience in customer service or administrative roles are preferred.
If you are a detail-oriented individual with a passion for customer service and are looking to advance your career within a global organization, we encourage you to apply.
