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Customer service and Data Administrator

2212

Negotiable

United Kingdom

Not specified

Permanent | Flexible

27/07/2023

Not specified

 

We are looking for an experienced customer service and data administrator for an immediate start in High Wycombe

This is a lovely opportunity to work with a great company which is a market leader within the HVAC sector.

We are looking for someone with excellent data administration and great customer service experience to establish a new role within an established business.

The role is initially a temp position but will go permanent for the right person.

The initial temp rate is £12-£13.50 p/h and when the role goes permanent it will pay £26K to £28 K.

There are additional benefits including 25 days holiday and your birthday off, private medical insurance and life assurance.

You will be working with a really friendly and supportive customer service team.

It is vital that you have previous exposure and have used a CRM system preferably SAP or prospect soft.

You will also need to have advanced knowledge of EXCEL as well as WORD, OUTLOOK MS OFFICE 365.

You will have excellent communication skills, both written and verbal

This would suit somebody who enjoys working with data and has a methodical and organised approach as the work involves reviewing, updating, extracting, and inputting data onto our systems for projects as well as the usual day-to-day business activities. You will also assist in the extraction and redaction of customer data in accordance with GDPR regulations.

This role is data admin heavy so you really do need good experience here.

Working with internationally recognised and market-leading brands, this Customer Service Administrator role will push you to your limits and enable you to grow in capability and confidence. There is an excellent support network and a team of industry professionals around you while you get to grips with the job.

Your main responsibilities will include;

  • Extracting product and customer data from our CRM system and manipulating it.
  • Answering and responding to incoming phone calls and emails. Taking appointments, bookings, and providing advice and technical product and service information.
  • Order processing and sales administration.
  • Producing and issuing quotations for ventilation services.
  • Checking, validating, and processing data; providing high-quality, accurate reports (daily, weekly, monthly) in Excel.
  • Keeping the CRM System up to date with all notes from phone calls and emails sent to and received from customers as defined in company processes.
  • Assisting and supporting the internal and external customers.
  • Modernising, automating, and streamlining processes to ensure reports and dashboards can be delivered in a seamless way.

This is an exciting opportunity to carve out a brand-new role with a fantastic team in a lovely modern working environment.

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